Technical assistance
- How do I empty the cache memory?
Using Internet Explorer:
- From the main menu, click on «tools», and then on «Internet options».
- Go to the «General» tab, and go to «Navigation history».
- Click on «Delete». A window will open.
- For Internet Explorer 6 or 8: Make sure that «Temporary Internet files» is selected.
For Internet Explorer 7: there are no extra options to select go to the next step. - Click on «Delete» or «Delete files» and click «ok».
Using Mozilla Firefox:
- From the main menu, click on «tools», and then on «Delete recent history». A window will open.
- For version 3.5 or newer: At the top of the window to the right of «file to erase», select «All».
- Make sure that «Cache» is selected and that «cookies» and «active connections» are not selected.
- To complete this operation click on «Delete now».
Using Google Chrome:
- To the right of the address bar, click on the wrench icon (Personalize and control Google Chrome).
- Click on «Options». A window will open.
- Good to the «Advanced options» tab, go into the «confidentiality» section near the top.
- Click on «Delete navigation history». A window will open.
- Make sure «Delete Cache» is selected.
- To complete this operation click on «Delete navigation data», then click «close».
Using Safari (Mac):
- On the menu bar click on the «Safari» tab, then click on «Empty Cache». A window will open.
- Click on «Empty».
- A window opened saying that my navigator blocked a pop-up window. What do I do?
Using Internet Explorer:
Simple procedure:
- From the menu bar click on «Tools», put your cursor over «Block pop-up window».
- Click on «Deactivate pop-up blocker».
Advanced procedure:
- From the menu bar click on «Tools», put your cursor over «Block pop-up window».
- Click on «Parameters». A window will open.
- In the section «Website address authorised», copy and paste www.strikeitup.com, click on «Add».
- Click on «Close» to finish the procedure.
Using Mozilla Firefox:
Simple procedure:
- From the menu bar click on «Tools», click on «Options». A window will open.
- Click on the «Content» tab.
- At the top of the page deselect «Block pop-ups». And click on «ok».
Advanced procedure:
- From the menu bar click on «Tools», click on «Options». A window will open.
- Click on the «Content» tab. If it is not already selected, select «Block pop-up windows».
- Click on the «Exceptions» button to the right of «Block pop-up windows». A window will open.
- In the «Website address» section, copy and paste www.strikeitup.com, click on «authorize».
- Finally, to complete the procedure click on «Close» and «ok».
Using Google Chrome:
Simple procedure:
- To the right of the address bar, click on the wrench icon (Personalize and control Google Chrome). Click on «Options».
- Go to the «Advanced Options» tab; go to the top of the «confidentiality» section.
- Click on the «Contents parameters» button. A window will open.
- Click on the «Pop-up window» tab and select «Authorize pop-ups from all sites».
- To complete the procedure click on «close» twice to close both windows.
Advanced procedure:
- To the right of the address bar, click on the wrench icon (Personalize and control Google Chrome). Click on «Options».
- Go to the «Advanced Options» tab; go to the top of the «confidentiality» section.
- Click on the «Contents parameters» button. A window will open.
- Click on the «Pop-up window» tab and select «Block pop-ups from all sites (recommended)».
- Click on the «Exceptions» button. A window will open.
- Click on the «Add» button. In the «New exception» section, copy and paste www.strikeitup.com, and click on «ok».
- To complete the procedure click on «Close» three time to close all three windows.
Using Safari (Mac):
- From the menu bar click on «Safari».
- Deselect «Pop-up blocker».