Technical assistance Technical assistance

  • How do I empty the cache memory?

    Using Internet Explorer:

    1. From the main menu, click on «tools», and then on «Internet options».
    2. Go to the «General» tab, and go to «Navigation history».
    3. Click on «Delete». A window will open.
    4. For Internet Explorer 6 or 8: Make sure that «Temporary Internet files» is selected.
      For Internet Explorer 7: there are no extra options to select go to the next step.
    5. Click on «Delete» or «Delete files» and click «ok».

    Using Mozilla Firefox:

    1. From the main menu, click on «tools», and then on «Delete recent history». A window will open.
    2. For version 3.5 or newer: At the top of the window to the right of «file to erase», select «All».
    3. Make sure that «Cache» is selected and that «cookies» and «active connections» are not selected.
    4. To complete this operation click on «Delete now».

    Using Google Chrome:

    1. To the right of the address bar, click on the wrench icon (Personalize and control Google Chrome).
    2. Click on «Options». A window will open.
    3. Good to the «Advanced options» tab, go into the «confidentiality» section near the top.
    4. Click on «Delete navigation history». A window will open.
    5. Make sure «Delete Cache» is selected.
    6. To complete this operation click on «Delete navigation data», then click «close».

    Using Safari (Mac):

    1. On the menu bar click on the «Safari» tab, then click on «Empty Cache». A window will open.
    2. Click on «Empty».
  • A window opened saying that my navigator blocked a pop-up window. What do I do?

    Using Internet Explorer:

    Simple procedure:
    1. From the menu bar click on «Tools», put your cursor over «Block pop-up window».
    2. Click on «Deactivate pop-up blocker».
    Advanced procedure:
    1. From the menu bar click on «Tools», put your cursor over «Block pop-up window».
    2. Click on «Parameters». A window will open.
    3. In the section «Website address authorised», copy and paste www.strikeitup.com, click on «Add».
    4. Click on «Close» to finish the procedure.

    Using Mozilla Firefox:

    Simple procedure:
    1. From the menu bar click on «Tools», click on «Options». A window will open.
    2. Click on the «Content» tab.
    3. At the top of the page deselect «Block pop-ups». And click on «ok».
    Advanced procedure:
    1. From the menu bar click on «Tools», click on «Options». A window will open.
    2. Click on the «Content» tab. If it is not already selected, select «Block pop-up windows».
    3. Click on the «Exceptions» button to the right of «Block pop-up windows». A window will open.
    4. In the «Website address» section, copy and paste www.strikeitup.com, click on «authorize».
    5. Finally, to complete the procedure click on «Close» and «ok».

    Using Google Chrome:

    Simple procedure:
    1. To the right of the address bar, click on the wrench icon (Personalize and control Google Chrome). Click on «Options».
    2. Go to the «Advanced Options» tab; go to the top of the «confidentiality» section.
    3. Click on the «Contents parameters» button. A window will open.
    4. Click on the «Pop-up window» tab and select «Authorize pop-ups from all sites».
    5. To complete the procedure click on «close» twice to close both windows.
    Advanced procedure:
    1. To the right of the address bar, click on the wrench icon (Personalize and control Google Chrome). Click on «Options».
    2. Go to the «Advanced Options» tab; go to the top of the «confidentiality» section.
    3. Click on the «Contents parameters» button. A window will open.
    4. Click on the «Pop-up window» tab and select «Block pop-ups from all sites (recommended)».
    5. Click on the «Exceptions» button. A window will open.
    6. Click on the «Add» button. In the «New exception» section, copy and paste www.strikeitup.com, and click on «ok».
    7. To complete the procedure click on «Close» three time to close all three windows.

    Using Safari (Mac):

    1. From the menu bar click on «Safari».
    2. Deselect «Pop-up blocker».